Reference

Terms and Conditions for Using hi77com

These terms set out what you agree to when you open an account and use hi77com. Access and eligibility depend on your local law and the regions we currently support — read through before you start.

Account holder agreementbKash, Nagad, Rocket coveredEligible regions onlySubject to local law
hi77com Terms and Conditions for Using hi77com
HOW WE HANDLE ACCOUNTS

Account Security and Your Rights Under These Terms

Your account data and transaction history are held securely. We apply standard encryption across all account activity, including wallet connections to bKash, Nagad, and Rocket. You have the right to request a copy of your account data or ask us to close your account at any time through our support channels.

Data Retention

We retain account and transaction records for as long as required by applicable regulations. You may request details of what we hold by contacting support with your account ID.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone — our team will never ask for it.

Wallet Verification

To process a withdrawal to bKash, Nagad, or Rocket, the wallet number must match your verified account name. This step protects you from misdirected payments.

Terms Change Requests

If you disagree with an update to these terms, you may close your account before the change takes effect. Contact support and we will process the closure and any pending balance.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about your account agreement, our support team handles terms-related queries directly. Reach us through the channels below — we respond in English and can assist with account-specific questions tied to bKash, Nagad, or Rocket transactions.

Live Chat Available directly from your account dashboard. Use this for urgent terms or account queries — responses are handled by our Bangladesh support team.
Email Support Send detailed terms or account questions to our support address listed in your account settings. Include your registered mobile number for faster handling.
Help Centre Our help centre covers common terms questions including account verification, wallet linking, and what happens when a transaction is disputed.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens an account on hi77com. Eligibility depends on your local law and the regions hi77com currently supports — access is not available everywhere.

We can update these terms at any time. We will notify you via your registered contact before changes take effect. Continuing to use your account after that point means you accept the new terms.

Depending on the nature of the breach, we may suspend or permanently close your account. Any balance held at the time of closure will be handled according to the relevant section of the current terms.

Contact our support team through live chat or email. We will confirm your identity, process the closure, and arrange any eligible balance withdrawal to your linked bKash, Nagad, or Rocket wallet.

We store only the wallet number and name you register for verification purposes. Full wallet credentials are never held on our side — transactions go through the payment provider directly.

Raise a dispute through our support channels with your transaction reference. Our team will review the record and respond with a decision based on the terms in effect at the time of the transaction.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.